Q

Resolving Backup Exec error code 0xe0001212

Independent backup expert Brien Posey explains what causes Backup Exec error code 0xe0001212 and how to resolve it in this Expert Answer.

What causes error code: 0xe0001212 in Symantec Backup Exec?

The complete text for this error message is:

Completed status: Failed

Final error: 0xe0001212 - The volume that is used for the staging location must be a writable NTFS volume that is local to the Backup Exec server. Also, the volume must not be shared through Distributed File System. See the job log for more details.

Final error category: Resource Errors

This error message is also sometimes accompanies by the following error:

Final error: 0xe0001213 - The volume for the staging location must meet the following requirements:

It is a writable NTFS volume that is local to the Backup Exec server

It is the same sector size as the volume from which the Exchange log files were backed up

It is not shared through Distributed File System

See the job log for more details.

Final error category: Resource Errors

These particular error messages most commonly occur when backing up Exchange Server using Backup Exec 2010 and above. It is caused because Backup Exec uses a Temp location of an NTFS volume to perform recoveries. The error message can be triggered when the staging volume runs out of space during the GRT (Granular Restore Technology) soft recovery process. The error can also occur if the Temp folder is hidden.

According to a Symantec support article, sector size can also play a role in the error occurring. According to the article, the error can occur if the staging volume fails to use the same sector size as the volume to which the Exchange Server's transaction log files were backed up.

As the error message states, the volume that is used by the staging process must be local to the Backup Exec server (not to the Exchange Server), it must be writable, and it must be formatted with NTFS. As such, you could potentially trigger the error message if you were to attempt to use a ReFS volume. Finally, the volume that you use for the staging process must not be included within a Distributed File System (DFS).

This was first published in March 2014

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