Ask the Expert

Slow data retrieval

I have to access some vital information through a third party. The information is stored on a tape drive that dates from around earliest 1982. The only other information is that "datatrax" is used. I do not know what the term refers to nor do I have any specs at all. The third party has refused my request for the data as it would take "literally days." This is from someone I know not to be very computer literate and I suspect that I'm being put off.

Is it possible that it could take days to recover the data? The data is still recorded from two months ago from a shop that processes on average 400 customers a day.

    Requires Free Membership to View

I don't think I have enough data to answer the question accurately. The only reference that might match is this.

It refers to an old sun tape drive called datatrax and that it's a QIC-150 drive. Unfortunately, the link with a picture doesn't work anymore. I'm not sure if this is what they were talking about or not as I also found a link that talked about DataTrax as an information retrieval system.

Sure, it could take days. That is, if they don't know what they're doing and have a highly inefficient organization. Add that they don't seem to care and it sounds like that's what you've got.

If telling them that a backup expert said "bullocks" will help, then tell them I said that. If not, then I'm not sure I can help much.

Editor's note: Do you agree with this expert's response? If you have more to share, post it in one of our .bphAaR2qhqA^0@/searchstorage>discussion forums.

This was first published in March 2004

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: