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I don't think I have enough data to answer the question accurately. The only reference that might match is this.
It refers to an old sun tape drive called datatrax and that it's a QIC-150 drive. Unfortunately, the link with a picture doesn't work anymore. I'm not sure if this is what they were talking about or not as I also found a link that talked about DataTrax as an information retrieval system.
Sure, it could take days. That is, if they don't know what they're doing and have a highly inefficient organization. Add that they don't seem to care and it sounds like that's what you've got.
If telling them that a backup expert said "bullocks" will help, then tell them I said that. If not, then I'm not sure I can help much.
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