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Vol. 4 No. 3 May 2005

Do or die data restore

Hard-drive failures push people to the brink, says Kelly Chessen, data crisis counselor at data recovery specialist DriveSavers Data Recovery, Novato, CA. A former suicide-prevention hotline operator, Chessen says people asking themselves the big existential questions are similar to people who just lost their data. "They're frustrated; they feel helpless; they're looking for answers. Sometimes they cry," Chessen says. "They're in a state of crisis, whether they've lost their entire business or their baby pictures." Dealing with data-loss sufferers follows the same basic process as with suicide contemplators. "You let them vent; you let them get their feelings out; and then you help them find a direction," she says. What's nice about this job is there's practically always a solution--DriveSavers has a 90% success rate getting data back, Chessen reports. If they're looking for someone to blame, Drive-Savers' customers can usually blame themselves for neglecting to do regular backups. But Chessen avoids lecturing them. "People know...

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Features in this issue

  • Real-World DR

    by  Marc Staimer

    Storage administrators often ask what their peers are doing to solve DR problems. However, information of this type is usually difficult to make public. These case studies have a central theme: Increasing data levels and stricter compliance regulations are forcing companies to look to newer technologies to solve their growing DR and backup pains.

  • Build a winning storage budget

    by  Dick Benton

    This tip offers advice on taking a business-plan approach to the process of building a storage budget.

  • Virtualization at your service

    New twist on virtualization

Columns in this issue