John Norton, director of network operations for Web-based software provider Avectra, said that replication was a must-have feature when he was evaluating systems. He chose two Data Doman DD580 devices.
"You want to know there are additional features in there," he said. "For us, it was built-in replication because that's what I wanted to solve."
Norton said he also likes Data Domain's service, which proactively notifies him of a system problem. "They have an automatic email feature built in," he said. "If there's a problem with the system, support gets an email, and I get a call from them saying, 'Hey, there's something wrong.'"
Chris Watkis, Grey Healthcare Group's IT director, said interoperability with his other vendors was key for him, and not only from a technology standpoint. "I like relationships," Watkis said. "I'm talking about business relationships, technology relationships and partner relationships. All the vendors I have worked together – my tape library vendor, SAN vendor and FalconStor."
Watkis uses FalconStor's VTL, a SpectraLogic tape library and a Dell-EqualLogic SAN. "Sometimes when you have several vendors, one is oblivious to the other and you have to spend an enormous amount of time figuring out where the problem is," he said.
The panelists all said they were happy with how the data reduction ratios they got fro theii dedupe systems. Norton and Watkis said they got 40:1 compression ratio, and Paulk was near that with a 39:1 ratio. Data Domain's DDR devices and NEC's HydraStor use inline data deduplication, while FalconStor does its data dedupe post-process.
All three shops replicate data off-site, and the panelists said they have significantly cut their backup windows with data deduplication. They've also reduced their dependency on tape. Paulk said Anderson cut out tape completely, and Watkis said Grey Healthcare went from using 14 LTO-4 tapes for backup to one.
Despite being satisfied with their data deduplication results, the panelists recommended that anyone evaluating data deduplication systems maintain a healthy dose of skepticism, especially for data deduplication ratio claims. "Make your vendors prove to you their products will do what they say they'll do," Norton advised. "Run it about 30 days. Get a good feel for what works."
Watkis said it was necessary that he be shown as well. "I required FalconStor to prove that data would come back the same way it started."