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Carbonite vs. Mozy: What you need to know for cloud backup

Cloud backup vendors Carbonite and Mozy vary in their levels of support, pricing, mobile access, security and local backups, as well as target customer base.

One of the longest ongoing battles in the cloud backup space is Carbonite vs. Mozy. This article evaluates Carbonite Server Backup and MozyEnterprise in several key areas.

However, it's important to understand that Carbonite's and Mozy's services vary in scope. Carbonite Server Backup is geared toward small and medium-sized businesses, while MozyEnterprise is marketed as an enterprise-grade cloud backup offering.

Support evaluation

Backups tend to be used during times of crisis, so support questions about Carbonite vs. Mozy are top of mind for users. Organizations need to ensure a backup provider can assist with any issues that may occur during the recovery process.

Carbonite's support team is based in the United States and can be reached via phone, email or chat seven days a week (8:30 a.m. to 9 p.m. EST). The vendor also offers a free valet installation service, through which Carbonite staff will install and configure the software for users.

The Mozy support team is also based in the United States, and they are available 24 hours a day, seven days a week. According to the vendor, the average telephone wait time is two minutes.

Pricing: Carbonite vs. Mozy

Carbonite offers three plans as a part of its server backup service:

  • The Server Essentials plan is $799 per year and allows an unlimited number of servers (physical or virtual) to be protected.
  • The Server Advanced plan costs $899 per year. This plan is similar to the Server Essentials plan, but it adds bare-metal recovery capabilities and granular protection for server data.
  • The Advanced Pro Bundle is priced at $999 per year. It is almost identical to the Server Advanced plan except it allows for an unlimited number of both servers and workstations to be protected. Carbonite also charges a fee for consuming more than 500 GB of storage.

Mozy, which was acquired by EMC in 2007, does not publically disclose pricing information for MozyEnterprise. Customers must contact the vendor for a price quote.

Mobile access


This Mozy tutorial shows how
to use the Mozy Mobile for Android
app.

MozyEnterprise supports mobility by offering both file sync and mobile access capabilities. These capabilities are extended to users through the vendor's application, which is available on iOS and Android. The app allows users to download files to their device or view files online. Backup storage administrators have the ability to authorize or block access to this application from the MozyEnterprise Admin Console.


This Carbonite Customer Care video
explains how to access files on iOS
devices.

Carbonite also has a mobile app for iOS and Android, but it is designed primarily for use with a Carbonite Personal account. According to the vendor, customers with Carbonite Pro accounts -- and iOS users -- can only view the data that has been backed up. The website makes no mention of the mobile app working with server backups.

Encryption and regulatory compliance

Uploading sensitive data to a public cloud can only be safely accomplished if the cloud provider uses top-notch security. A reputable cloud backup provider must offer strong encryption and be certified to comply with any regulations to which the owner of the data is subject.

Carbonite uses 128-bit encryption by default, but provides a 256-bit private key encryption option. Server plans are advertised as using enterprise-level security. Carbonite Server Backup supports compliance with the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA) and the Family Educational Rights and Privacy Act.

MozyEnterprise has completed a SSAE 16 SOC 1 Type II audit, and received an ISO 27001 certification for its security. Like Carbonite, Mozy provides users with a choice of encryption, such as 256-bit AES and 448-bit managed Blowfish, but customers can also use their own corporate encryption key. Mozy complies with HIPAA, GLBA and any state-mandated privacy laws. The vendor also complies with numerous European directives and international standards such as the Payment Card Industry Data Security Standard.

Local backups

Another key element for users to explore in the Carbonite vs. Mozy battle is the ability to create a local backup. Cloud backups are great for protecting against data center-level disasters, but cannot be restored as quickly as a local backup, so it is important to have both local and remote backups.

MozyEnterprise includes a feature called 2xProtect. This feature backs files up locally to an external drive and then uploads a redundant copy of the data to the Mozy cloud, thereby providing local and remote data copies. According to Mozy, recent versions of the software prepare files for upload 75% faster than previous versions and transfer data to the cloud 25% quicker than before.

Carbonite takes a similar approach to backing up data through its hybrid backup feature. According to Carbonite, "Hybrid backup combines the speed of local storage with the security of cloud backup." Carbonite allows customers to choose local, cloud or hybrid backup targets. It is also possible to independently configure local and cloud backups.

Next Steps

Guidelines for cloud backups

Free enterprise cloud backup services can have strings attached

Public cloud vendors making cloud-based backups more effective

This was last published in May 2016

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